The service provided by the merchant does not match description
We are very sorry that you had an unpleasant experience. If the service provided by the merchant is different from the package details, you have the right to refuse the service and immediately file a report with FunNow customer service via our in-app live chat.
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My favorite merchant is yet to be on FunNow
If there are recommended merchant/s that you would like to enjoy the convenience of booking and discounts on FunNow, you may contact FunNow customer service to share your experience. We will prioritize the merchant/s to get in touch and bring them ...
Do I need to contact the merchant again?
Your order is instantly sent to the merchant upon successful booking on FunNow. You do not have to call the merchant again.
Can I be late?
FunNow is an instant booking service. Once the booking is successful, the merchant reserves the seats for you. As the services sold by FunNow are provided immediately by the service provider and are guaranteed, In case you cannot arrive on time, ...
Special cases for full refund
In which circumstances will I receive a full refund? ・If the merchant fails to provide services within 15 minutes, you can request a full refund. ・If the service does not match product details, you have the right to refuse the service and contact ...
Can the gift sent be returned or cancelled?
Open "Member" → "My Gift Box" → Click on the gift you want to cancel → Click "Cancel Order" at the bottom. However, the gift is deemed to have been received if the recipient has completed the reservation; you cannot cancel or withdraw the gift box ...