Special cases for full refund
In which circumstances will I receive a full refund?
・If the merchant fails to provide services within 15 minutes, you can request a full refund.
・If the service does not match product details, you have the right to refuse the service and contact customer service for a full refund.
・For any force majeure factors (e.g., typhoons and earthquakes) that make the itinerary impossible, please contact the merchant and notify FunNow customer service on the "booking time day."
・If the government or relevant units have not made any announcements regarding any force majeure factors (e.g., fronts or typhoons), orders still need to be followed by Cancellations Rules. On the contrary, please get in touch with our customer service for follow-up.
・The policy of Rescheduling / Refund may vary from different packages; please read the “Notice” of each one carefully.
Related Articles
What happened to the Fun Coins balance in a refund case?
Fun Coins will be refunded in the following two situations: ・The amount of the order (as well as the used Fun Coins) will be fully or partially refunded to the original credit card account If you meet the full or partial refund conditions and apply ...
What happened to the Fun Coins balance in a refund case?
Fun Coins will be refunded in the following two situations ・The amount of the order (as well as the used Fun Coins) will be fully or partially refunded to the original credit card account If you meet the full or partial refund conditions and apply ...
If the gift is invalid /cancelled, will my Fun Coins and promo code be returned?
Fun Coins and coupon codes will be returned in the following two cases: Within 3 days of purchasing the gift The recipient of the gift has not selected the usage time of the gift to complete the booking within 14 days of opening the gift box The ...
How to cancel?
Go to “Bookings” → Select the booking you’d like to cancel → Go to “Cancel Booking” Refund Policy ・If it is during the full refund period, the full amount will be refunded to the original credit card account, and the original Fun Coins and promo ...
How to confirm the refund is completed?
After cancellation, a notification will be sent to feeds member -> inbox