Please read it before cancel
・ I confirm to cancel my order, and I understand it will result in a portion of the deposit (based on the order amount) charged by the merchant. The remaining amount will be refunded to the original credit card account (please see the Refund policy for details).
・ Please note that the lead time to process refunds varies from bank to bank, and it takes about 14 working days for the bank or credit card company to process the refund. To check the refund status, please contact your bank or credit card company.
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How to cancel?
Go to “Bookings” → Select the booking you’d like to cancel → Go to “Cancel Booking” Refund Policy ・If it is during the full refund period, the full amount will be refunded to the original credit card account, and the original Fun Coins and promo ...
How to use the gift box received?
"Open "Member" → "My Gift Box" → "Receive Gifts" → Click on the gift you want to use → Select the number of people and usage time, and you are done. Please note that once the booking is completed at FunNow, it is impossible to cancel or request a ...
If the gift is invalid /cancelled, will my Fun Coins and promo code be returned?
Fun Coins and coupon codes will be returned in the following two cases: Within 3 days of purchasing the gift The recipient of the gift has not selected the usage time of the gift to complete the booking within 14 days of opening the gift box The ...
Special cases for full refund
In which circumstances will I receive a full refund? ・If the merchant fails to provide services within 15 minutes, you can request a full refund. ・If the service does not match product details, you have the right to refuse the service and contact ...
How to reschedule
Go to “Bookings” → Select the booking you’d like to reschedule → Go to “Change” → Select the time you’d like to reschedule Note: ・Booking can only be changed once, and cannot be changed or canceled again after the change. ・There will be no refund if ...