How to cancel?

How to cancel?

Go to “Bookings” → Select the booking you’d like to cancel → Go to “Cancel Booking”

Refund Policy

・If it is during the full refund period, the full amount will be refunded to the original credit card account, and the original Fun Coins and promo codes will be returned. However, it cannot be reissued if the promo code has expired.
・If it is during the partial refund period, the partial amount will be refunded to the original credit card account according to the product's refund policy; Fun Coins will be returned, but the promo code will be non-refundable.
・If it exceeds the time that the order can be changed for this product, it cannot be modified or refunded. Orders that have expired cannot be modified or refunded.
・For orders including special packages, during scheduled activities, etc., the unsubscribe rules marked in the product content and cancellation & rescheduling policy shall prevail.

Additional information for special circumstances

・Please contact online customer service within 3 working days regarding repeated bookings or payment issues. Orders beyond the time limit cannot be modified or refunded.
・Please contact online customer service as soon as possible if there are any issues from the merchants’ side instead of canceling yourself.
・You agree to the cancellation and rescheduling policy the moment you make a booking request.

・Merchants have the right to charge the full fee if they fail to attend at the scheduled time or do not contact customer service in advance.
・Credit card refunds will be refunded to the original payment credit card, and your credit card company will take about 14 working days to process; as the credit card settlement date varies with each card-issuing bank, the credit card refund may appear on the next month's bill, to confirm the refund status, please contact your bank or credit card company yourself.

    • Related Articles

    • Please read it before cancel

      ・ I confirm to cancel my order, and I understand it will result in a portion of the deposit (based on the order amount) charged by the merchant. The remaining amount will be refunded to the original credit card account (please see the Refund policy ...

    • Can the gift sent be returned or cancelled?

      Open "Member" → "My Gift Box" → Click on the gift you want to cancel → Click "Cancel Order" at the bottom. However, the gift is deemed to have been received if the recipient has completed the reservation; you cannot cancel or withdraw the gift box ...

    • If the gift is invalid /cancelled, will my Fun Coins and promo code be returned?

      Fun Coins and coupon codes will be returned in the following two cases: Within 3 days of purchasing the gift The recipient of the gift has not selected the usage time of the gift to complete the booking within 14 days of opening the gift box The ...

    • How to use the gift box received?

      "Open "Member" → "My Gift Box" → "Receive Gifts" → Click on the gift you want to use → Select the number of people and usage time, and you are done. Please note that once the booking is completed at FunNow, it is impossible to cancel or request a ...

    • What is the rules of Promo Code?

      ・Promo code must be selected for the discount to be applied at checkout. The discount can no longer be used for the transaction after the payment is completed. ・Only one promo code may be used once for one transaction. The same promo code may not be ...