Do I need to contact the merchant again?

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• My favorite merchant is yet to be on FunNow

  If there are recommended merchant/s that you would like to enjoy the convenience of booking and discounts on FunNow, you may contact FunNow customer service to share your experience. We will prioritize the merchant/s to get in touch and bring them ...

• The service provided by the merchant does not match description

  We are very sorry that you had an unpleasant experience. If the service provided by the merchant is different from the package details, you have the right to refuse the service and immediately file a report with FunNow customer service via our in-app ...

• Special cases for full refund

  In which circumstances will I receive a full refund? ・If the merchant fails to provide services within 15 minutes, you can request a full refund. ・If the service does not match product details, you have the right to refuse the service and contact ...

• Can I be late?

  FunNow is an instant booking service. Once the booking is successful, the merchant reserves the seats for you. As the services sold by FunNow are provided immediately by the service provider and are guaranteed, In case you cannot arrive on time, ...

• Please read it before cancel

  ・ I confirm to cancel my order, and I understand it will result in a portion of the deposit (based on the order amount) charged by the merchant. The remaining amount will be refunded to the original credit card account (please see the Refund policy ...