Open "Member" → "My Gift Box" → Click on the gift you want to cancel → Click "Cancel Order" at the bottom. However, the gift is deemed to have been received if the recipient has completed the reservation; you cannot cancel or withdraw the gift box that was sent.
Gift Refund Policy
- After the recipient opens the gift link, the gift officially belongs to the recipient, and the sender will not be able to cancel or withdraw it.
- The recipient becomes the owner of the gift immediately after completing the reservation for their chosen time; please note that once completed on FunNow, the reservation cannot be canceled or refunded.
- If
(1) the recipient of the gift does not open the gift box within three days after the sender of the gift purchases the gift;
(2) the recipient of the gift does not select the usage time of the gift to complete the reservation within 14 days after opening the gift box;
(3) the recipient request to cancel the gift and return to the sender, they must contact FunNow customer service after opening the gift box but prior to selecting a usage time to complete the reservation;
(4) the gift product purchased was unavailable to be provided as scheduled by the merchant, a full amount refund will be process to the sender via the original payment method upon the recipient's consent and notification. Additionally, any FunCoins and promo code used will also be returned to the sender.
Please note that the validity of the promo code will not be extended due to the refund. If the validity of the promo code expires at the time of the refund, the promo code will be invalid.
- After the gift box is sent, the sender of the gift can request to cancel the gift box before the recipient has completed the gift collection to cancel the gift purchased.
After the gift box is sent and before the recipient of the gift opens the gift box (the maximum period is three days), the sender of the gift can cancel the gift box through the system at any time;
If the recipient of the gift has opened the gift box, before the gift is received or the collection period expires (the maximum collection period is 14 days after opening the gift box), the sender of the gift can only cancel the gift box manually through customer service.
Please note that there will be a time gap in customer service operations. Therefore, if the gift box is manually canceled through customer service, it is possible that the gift box cannot be successfully canceled because the recipient has completed the gift collection during the process.
- The number of days in this clause shall be calculated on the first day from the day following the occurrence of the prerequisite event until 23:59:59 of the last day.
- Each gift can only be used once and cannot be split or partially refunded.